KNOW FRAUD
Protecting your data, identity and money
In our increasingly digital age, cybercrime is on the rise. But not
all fraud relies on sophisticated technology. Sometimes a common,
simple deception can separate you from your money.
When you know fraud, you are empowered to prevent it. Be vigilant, be
proactive, be secure.
| Business Unit | Exisiting client only |
|---|---|
| Clients Support | 3899 |
| Financial Anti-Fraud Dept. | 30 |
| Account Management Dept. | 40 |
Use the numbers above to report a lost or stolen card or if you have noticed suspicious activity on your account.
We also urge you to report this to the authorities online at the
following websites:
If you are in the USA:
Contact The Fraud Section - Criminal Division
Report from Worldwide:
Report to the Federal Trade Commission
Is someone claiming to be from Metco Investments LLC? Fraudsters may contact you by telephone, email, SMS or text, letter or direct you to a website. These communications may look legitimate, with similar-sounding names to a bank or financial institution.
By adding official-looking logos, banking registration details and company numbers, these well-crafted deceptions give the impression that everything is right. If you’re not sure, call the head office switchboard, and never use numbers supplied by the person you’re suspicious of.
If you’ve already transferred money or information to a fraudster, contact your bank immediately. The bank may not recover all of it, but if you move quickly, it will recover what it can.
We maintain a list of companies and people who claim to be from Metco Investments LLC. With your feedback, we can keep everyone informed.
Fraudsters are taking advantage of the low-interest rates in traditional financial services to market lucrative “investments” in Bitcoin or other cryptocurrencies. You may be asked to make a card bank transfer to your new “crypto wallet,” after which the fraudsters will disappear with your money and the investment will never materialise.
Protect yourself by following these rules:
Fraudsters are increasingly sending text messages that impersonate
genuine companies such as a tax authority, a postal service or
even your bank. They may appear to be genuine, but are designed to
steal data or to get people to pay them. This is called ‘smishing’
(SMS phishing).
In this case study we explain how some messages appear to be a
small shipping fee request from the Royal Mail, but are made to
acquire private information and target the recipient with further
scams.
Always remember:
From email hacking and ‘phishing’ to fake unsubscribe buttons, find out the ways fraudsters are trying to trick you.
Your personal details are valuable. Don’t respond to unexpected requests for validation of your security or personal details.
There’s no such thing as free wifi. Make sure no-one can access or install malware in your computer and mobile devices.
Malware is a term for various forms of malicious software. It’s transmitted via email attachments and infected websites.
Our online banking service is hosted on a secure 128-bit encrypted server. This means that any information you send us is encoded for your protection.
Looking after your security is a fundamental part of our business. We
know that you want to receive an exceptional client experience, and
staying safe is primordial.
As an Metco Investments LLC client, you benefit from the combination of our
expertise in the security, risk, and fraud prevention disciplines.
The threat landscape evolves every day, and we work hard to adapt our
security architecture, so as to manage associated risks.
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The Metco Fraud team works to protect our business and clients from becoming victims of fraud. Metco Investments LLC has various layers of control, including prevention and deterrence, detection and mitigation, repair and recovery, investigation, and learning. To do this, the team uses industry-leading real-time fraud detection systems to pick up potentially fraudulent payments. The team is made of experienced professionals, who are part of various fraud-prevention forums and groups, and regularly attend events and conferences to stay a step ahead. They also make sure that you, our client, is made aware of fraud threats with education campaigns and alerts, and help train Metco Investments LLC colleagues to also protect you, themselves, and our business from fraudsters.
Our Cybersecurity team actively seeks potential vulnerabilities within the Metco Investments LLC application and infrastructure architecture. These experts use constant research to stay at the leading edge of changes in potential threats to the landscape of our technology and processes. Using this knowledge, the team plays an important role in product development, making sure that all applications are secure by design. They also raise new threats they identify with the Information Security teams, to put preventative measures in place, and minimise potential cyber incidents.
Metco’s Information Security team is responsible for the systematic implementation and monitoring of technology. The team maintains a close relationship with the Fraud and Cybersecurity teams. They also meet security researchers and providers to ensure a best-practice approach to mitigating risk. By closely monitoring the security landscape, the team makes sure that we know about any threats, that we’re ready in case of incidents, and that we can quickly address any vulnerabilities.
The Metco Investments LLC Fraud team works to protect our business and clients from becoming victims of fraud. Metco Investments LLC has various layers of control, including prevention and deterrence, detection and mitigation, repair and recovery, investigation, and learning. To do this, the team uses industry-leading real-time fraud detection systems to pick up potentially fraudulent payments. The team is made of experienced professionals, who are part of various fraud-prevention forums and groups, and regularly attend events and conferences to stay a step ahead. They also make sure that you, our client, is made aware of fraud threats with education campaigns and alerts, and help train Metco Investments LLC colleagues to also protect you, themselves, and our business from fraudsters.
Our Cybersecurity team actively seeks potential vulnerabilities within the Metco Investments LLC application and infrastructure architecture. These experts use constant research to stay at the leading edge of changes in potential threats to the landscape of our technology and processes. Using this knowledge, the team plays an important role in product development, making sure that all applications are secure by design. They also raise new threats they identify with the Information Security teams, to put preventative measures in place, and minimise potential cyber incidents.
Metco’s Information Security team is responsible for the systematic implementation and monitoring of technology. The team maintains a close relationship with the Fraud and Cybersecurity teams. They also meet security researchers and providers to ensure a best-practice approach to mitigating risk. By closely monitoring the security landscape, the team makes sure that we know about any threats, that we’re ready in case of incidents, and that we can quickly address any vulnerabilities.